Rainbow Six Mobile is a competitive multiplayer first person shooter for mobile devices. From the house of Ubisoft, the game is based on the popular Rainbow Six franchise and has the potential to offer players the ultimate tactical shooting experience. Users have to play like Striker or Defender at a fast pace 5v5 Match and engage in intense close-quarters combat as you make timely tactical decisions. They can choose from a list of Highly qualified operators, each with special skills and equipment. The need to contact customer support is constantly increasing Rainbow Six Mobile.
While the game has successfully delivered all the key elements expected of this genre, there are still many issues that need to be addressed by the developers. Some fans face obstacles in the form of bugs in the game, account issues and in-app purchase issues. We want all users to have a smooth and hassle-free gaming experience without being bothered by game bugs. Here is our step by step guide to contacting the Rainbow Six Mobile customer support team.
The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t settle, Rainbow Six Mobile’s customer service is available to contact at any time to answer player questions.
There are three ways to contact the Rainbow Six Mobile customer support team. Players can contact you from game menu options, can contact us via the official support site or contact Ubisoft developers directly, via social media handles.
How to contact via the in-game customer service option
Players must launch the game on their devices. Once the game splash screen loads, they need to follow the steps below:
- Touch the gear wheel icon present in the upper right corner of the game’s home screen. This would take you to the Game Settings menu.
- You will find all menu tabs / options lined up one below the other, to the left of the menu screen. Switch to the Account tab next.
- Once you have switched to the Account tab you will find the FAQ option. First, before moving on to the FAQ section, please make a note of your Player ID as you would have required it to contact the support team.
- Go to the Frequently Asked Questions section after. This would redirect you to the Ubisoft Mobile support page. You will find that the developers have already addressed the Frequently asked questions about there. To view them, you just need to access the category your problem / question falls into and read the answers by simply tapping on the Questions. You can also filter the results by entering your problem keywords in the search bar. It is as if you will find your exact problem here.
Report a bug
If your problem persists or is something different, you need to connect to support via online chat. Follow the steps below to do this:
- Tap the message icon in the top right corner of the Support Page.
- You will be immediately connected to a chatbot. It would require the following details gradually, in the form of texts.
- Your email address is the first step.
- You will be asked to select the category of your next problem from the choices listed by the bot. It could be related to the account, the game or another category.
- Once you return back, it will ask you to select a subsequent subcategory, from the options listed.
- Finally, you will be asked to describe your problem / request in detail.
- After describing your problem, tap Submit. This would forward your case to the Support the team’s experts who will contact you at the email address you provided within 48 hours. If needed, you can follow up in the same mail chain.
Note: Users must check all their mail folders during this time (even the SPAM folder) to not miss any replies from their end. Refrain from starting a new conversation during this 48 hour period as it may reduce the efficiency of the response rate.
Contacting via Rainbow Six Mobile Official Website
Players can go directly to Rainbow Six Mobile’s official support website and access the customer service option from there. It could be another alternative in case players are having trouble logging in and can’t access the in-game support option.
- Visit the game’s official website here.
- Once redirected to the Official site tap the three-line bar in the top left corner of the web page.
- Touch the Services option from the drop-down menu. This would collapse the Services menu options. Go to Support from the list of Services options. This would lead you to the Help Rainbow Six Seige Page. You can access the FAQ section from here by navigating to the desired category or by entering keywords from your query in the search bar.
- To get in touch with a Ubisoft agent via live chat scroll down to the bottom of the webpage and tap Contact us button.
- You will then be asked to log in with your Ubisoft account. Once you do that, you are connected to the live support system where the chatbot will collect all relevant information from you and forward your details to the support agent so that you can get in touch with him / her.
How to contact the developer team directly
You can email the developer team directly to the account. Another approach would be to contact the developers via their He manages social media. Users can contact the team at @ Rainbow6Mobile, which is Rainbow Six Mobile’s official Twitter handle. You can also contact the team at @ Rainbow6Mobile, who is the officer Facebook Rainbow Six Mobile ID. Players should also follow up on their Discord server, where tons of passionate fans are there to help users solve their questions.
However, faced with any problem in contacting Rainbow Six Mobile Customer Support? Go directly to our comments section and resolve your questions. Good game!
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