WhatsApp, compensation in case of malfunction? Here’s how things stand

Recently, the WhatsApp system has not offered the normal guarantees. The service did not work for a few hours, causing inconvenience to people and businesses. Is it possible to claim compensation?

The digital world is increasingly part of our world. Both in the private and professional sectors, technology is increasingly used. When this fails, very deep problems can arise. Real inconveniences that can crystallize a day. Just as happened recently with the services Whatsapp not available.

Whatsapp is probably the most used messaging app in general. Which is why its malfunction puts in place important problems for those who use it. On October 25, 2022, the application stopped working for a couple of hours. Triggering a series of problems for both the people and all the companies that use it.

Over time, the application has provided more and more a new experience. Recently it is the long-awaited news has also arrived. But when the system goes down, nothing can be used. Which led someone to ask if there was the possibility of compensation. According to Codacons this should happen given the importance of the platform. For this reason, regulation is called for in the event of such situations.

Is it possible to ask for compensation from WhatsApp?

After the recent blackout, many have moved in that direction. The director of the Adiconsum Studies, Innovation and Sustainability Office underlined the impact of these services on life around the world. The same Codacons indicated, for those who use the business mode, to apply to a court to obtain compensation. To obtain it, however, you must demonstrate that you have suffered a discomfort.

The answer is that it is possible to get compensation even if there are other cases to consider. In the end, WhatsApp is a free app and not dedicated to work. In the simple version, the speech is different in its version business. In the latter case, asking for compensation may not be so wrong. Given that whoever has the business version is because he works with the platform. The institutions, however, point the finger at demonstrating how WhatsApp is now fundamental. And that, therefore, in case of problems there would be great inconvenience.

Therefore, obtaining compensation in this case is very complex because there are no indications about it. There is no reference authority that has fielded a particular one regulation. Experts, therefore, trace the road towards a decisive regulation also with regard to free applications. This scenario, however, is not to be linked to the Italian sphere but to the European one. In short, the latest blackout certainly made us reflect. We will see if there will be a regulation or it will be decided to continue like this.