It is normal practice to reset your phone when you return it to the service center for repairs, otherwise you risk sensitive data (photos, accounts, etc.) to fall into the wrong hands. This creates an additional problem of having to back up your data first and then restore it later.
Samsung has introduced a solution to this problem: the repair mode. This will be accessible through the Battery and Device Maintenance screen in Settings. Once activated, the phone will reboot.
The mode will hide all personal data, including photos, messages, accounts and even apps (only apps installed by default will be active). Basically, it will be as if the phone has been reset.
Once the repairs are complete and after picking up the phone, you will be able to deactivate repair mode using a fingerprint or pattern lock. This will restart the phone again, this time with full access to all your data. Any settings that the technician changed during the repair will also be reset.
An additional option will allow the phone to create a log that records recent issues and which apps were in use when they occurred. This will help diagnose the problem. Of course, no personal information will be recorded in this log and you will be able to enter the repair mode without creating a log.
Repair mode will first be enabled on the Galaxy S21 series via a software update. Samsung writes that it plans to “expand it to other models in the future”.
Note that the press release was only posted on Samsung’s Korean site as an update, so the feature will initially be limited to Samsung’s home territory. It seems like a dry trial to test the new feature before expanding it to more regions and phones.
It’s a universally useful feature, however, as it solves a common problem. We expect it to become standard on One UI, at least for some models. “Technology is connecting the world more than ever, but the risks are also increasing. Samsung’s top priority is customers “, said Shin Seung-won, CEO of Samsung Electronics’ MX Division Security Team.
Start a new Thread