Hyperfront It is new Competitive 5v5 FPS tactical shooter game. From the house of Netfacility comes with gameplay and visual style comparable to that of valiant, Riot’s 5v5 game for PC coming to mobile devices as well. Set in the world of science fiction, it offers an exciting shooting experience and unique hero skills. There are many heroes with various roles and abilities, allowing you to use clones, shroud, barriers and exploration skills to generate a range of tactical possibilities to support your team’s success. The game has already amassed over a million downloads, as people from various corners of the world have come together to explore this exciting new PVP game in six different modes. The need to contact customer support is constantly increasing in Hyper Front.
While the game has successfully delivered all the key elements expected of this genre, there are still many issues that need to be addressed by the developers. Some fans face obstacles in the form of bugs in the game, account issues and in-app purchase issues. We want all users to have a smooth and hassle-free gaming experience without being bothered by game bugs. Here is our step-by-step guide to contacting Hyper Front’s customer support team.
The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t settle, Hyper Front’s customer service is available to contact at any time to answer player questions.
There are three ways to contact Hyper Front’s customer support team. Players can contact you from game menu options. They can contact through the official support site or contact Netease developers directly via social media handles.
How to contact via the in-game customer service option
Players must launch the game on their devices. Once the game splash screen loads, they need to follow the steps below:
- Players must tap on the arrow icon present in the upper right corner of the game’s home screen.
- A drop-down menu will then appear on the screen. Tap the Customer Service option present at the bottom of the menu page. Whenever you visit this section, the game asks for permission to access your phone’s camera.
- After giving the same, you will be redirected to Netease’s in-app customer center.
- You will find that the developers have already answered Frequently asked questions about there. To view the answers for the same, you just need to choose the category your problem falls into. At the moment 3 categories have been added, namely, Report an error, Crash / lag issues, And Prohibition of appeal. You’ll probably find your exact problem over there.
Raise a ticket
- If your problem persists or is something different, you need to raise a Ticket. To do this, visit the Report Bug section in Frequently Asked Questions.
- Scroll down to the bottom of the bug report FAQ page. Alternatively you will find a Contact Support option. Tap that.
- You will then be asked to describe your problem in detail and attach relevant screenshots from your problem. The screenshot field is not mandatory, however, we insist on adding any screenshots for quick and better assistance.
- Once you are done describing your problem, tap the Submit button to successfully increase a Ticket. You can check the status of your problem by navigating to the History tab, found just below the Support tab. The problem will be resolved within 48 hours of issuing the ticket.
How to contact the developer team directly
- If the problem persists, you can contact the NetEase Games developer team directly. Contact them here. Continue to detail your exact problem. Also attach screenshots of any, with the mailer.
- The developer team will get back to you inside 48 hours. If necessary, you can follow up in the same mail chain.
- Also, you can contact them here. You need to fill out a form, according to which the developers will try to assist you. You must provide the following inputs:
- Your name
- E-mail user identifier
- The subject of your request (be sure to also mention the name of the game in this column).
- Your request is in the form of a message.
- Tap Send Message once you are done with all the inputs.
How to contact via social media handles
Another way could be to try to connect with the team via their official social media handles. @HyperFrontEn is Hyper Front’s official Twitter handle to satisfy user questions. You can also write to them on @HyperFrontNetatease which is Hyper Front’s official Facebook page. Players should also follow up on their Discord community, where tons of passionate fans are there to help users solve their questions and problems.
However, are you having trouble contacting Hyper Front’s customer support team? Go directly to our comments section and resolve your questions. Good game!
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