Winter Project the famous social deception game released for PC, Xbox, PlayStation and Switch, is finally out carried and is now available to play on your mobile devices. From the house of Boltrend games is an 8-person multiplayer game in which each player is tagged as a Survived. Users must ally with their survivors, complete certain set tasks, search for supplies, ask for help, and escape this white hell, alive. There would be traitors disguised as your survivors who would try to make your path even more difficult. You have to identify and kill them and find ways to escape with your survivors who are alive. The need to contact customer support is constantly increasing in Project Winter Mobile.
While the game has successfully delivered all the key elements expected of this genre, there are still many issues that need to be addressed by the developers. Some fans face obstacles in the form of bugs in the game, account issues, and various other survivor-oriented issues. We want all users to have a smooth and hassle-free gaming experience without being bothered by game bugs. Here is our step by step guide to contacting the Project Winter Mobile customer support team.
The support team has already answered many frequently asked questions on the game’s official website. But if someone couldn’t be satisfied, the Winter Mobile Project customer service is available to contact at any time to answer player questions.
There are three ways to contact P’s customer support teamWinter Mobil project And. Players can contact you from game menu options. They can contact through the official support site or contact the developers at Boltrend games directly, through them social media handles.
How to contact via the in-game customer service option
Players must launch the game on their devices. Once the game splash screen loads, they need to follow the steps below:
- Touch the three bar-lines present in the upper right corner of the game’s home screen. A drop-down menu will appear.
- Choose the Settings option from the menu options later.
- Go to the customer service center from Settings menu. This would redirect you to Boltrend’s customer service page where you will be connected to a chatbot.
- The chatbot would ask you to choose your problems from a list of problems. Choose the one that best describes your problem. You will then be asked to attach screenshot / video clip of your problem along with the Time of occurrence of the issue. Be sure to describe your problem in detail for better assistance. To attach screenshots, tap the plus icon on the left of the message window.
- After describing the problem along with the time it occurred and the screenshots, tap the Send box. The chatbot will come back with an answer if it has the solution to your problem.
Note: If it doesn’t have a solution to your problem, you need to collect a ticket from the official Boltrend games support website. We will discuss this in the next section.
Contacting via Project Winter Mobile Official Support Website
Players can go directly to the official website of Boltrend games and from there access the FAQ section. It could be another alternative in case players are having trouble logging in and can’t access the in-game support option, or if the chatbot doesn’t have the answers to your problem.
- Visit the Boltrend Game Official Support Website here.
- Once redirected to the support website, log in with your Google account.You will find the arrow symbol at the bottom in the upper right corner of the screen. Tap it and choose the Login option from the drop-down menu.
- Once logged in, you will be taken back to the support page. You will find a list of all the games that come from the Developer House. Choose Project Winter Mobile from the options.
- This would lead you to the Recommended articles section. You will find that the developers have already addressed some of the Frequently asked questions about there. You just have to tap on the relevant category your problem falls into (could be Account / Purchase / Game). Chances are you’ll find your exact problem over there.
Get in touch with the support team
If your problem persists or is something different, you need to raise a ticket. Follow the steps below to do this.
- Visit the Boltrend Games bug report form here.
- Visit the Boltrend Games bug report form here.
- You will be prompted for the following inputs:
- Player ID
- Your Email address.
- Time of occurrence.
- A detailed description of your problem.
- Relevant screenshots of your issue for better assistance (You can attach up to 10 files. Size should not exceed 100MB).
- Once you are done with the inputs, tap the Submit button to successfully collect a Ticket. The developer team will get back to you at the email address you provided within 72 hours. If needed, you can follow up in the same mail chain.
How to contact the developer team directly
Another approach would be to contact the developers via their social media contacts. @ProjWinter is the support Twitter Project Winter Mobile handle to meet user requests. You can also contact the team at @projwinter, the officer Facebook Project Winter Mobile ID. Players should also follow up on their Discord server, where tons of passionate fans are there to help users solve their questions.
However, are you having trouble contacting the Project Winter Mobile customer support team? Go directly to our comments section and resolve your questions. Good game!
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